Refund policy

Thank you for shopping at Mintish Jewellery. We take pride in the quality of our products and want you to be completely satisfied with your purchase.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Free from signs of wear, damage, or alteration

The following items are non-returnable:

• Customised or personalised jewellery
• Items marked as final sale
• Gift cards

How to Initiate a Return

To start a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note that original shipping charges are non-refundable.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email address].

Contact Us

For any questions about our return policy, please reach out to us:

• Email: mintishjewellery@gmail.com
• Website: mintishjewellery.myshopify.com